Trying to reach me? Awesome! I’d absolutely love to hear from you. My email address is below.
But just in case I might be able to help out without you going to the trouble of composing a message, here are a few FAQ’s that might do the trick:
“I signed up for your newsletter but didn’t get my free books. What gives?”
After you sign up for my newsletter, MailChimp will fire off an email asking you to confirm your subscription. You need to follow the link provided there, or you won’t get your books. Once you’ve done that, your BookFunnel links to download the ebooks will arrive in about 24 hours.
If you don’t receive the confirmation email or see your email the next day with the book links, they’re probably in your junk/spam folder (or the “promotions” tab if you’re using gmail). Please check there, then mark the messages “not junk” and add me to your contacts so you don’t miss out on future messages.
If you still can’t find the messages and it’s been more than a few days, feel free to contact me. Please be kind. This is not a case of me personally forgetting to send you an email, but a possible glitch with a large newsletter service provider. Also, please be clear about what the issue is and what you need from me. I don’t have an assistant answering my emails. I’m happy to take time away from writing to make sure you get you books (after all, I really want you to have them!), but it’s nice when people take the time to be polite about it.
(Yes, I’m Canadian, and the stereotype is true. I like politeness. I apologize a lot. I will also hold doors open for literally anyone, and for an awkwardly long time. No, I don’t own a pet moose. Though there was one wandering around my neighbourhood not long ago…)
“I’m having trouble with the BookFunnel downloads.”
BookFunnel has an excellent reputation for customer service. If you follow the links to download your books, there should be a help button on each page. This service helps you get your books onto whatever device you’re using, a task which is far beyond my limited technical skills. They should be able to help you out if you contact them directly.
“My welcome email is blank.”
This is unfortunately a known issue if you’ve signed up for HTML emails. They say they’re working on it… in the meantime, just let me know and I’ll send you the text from the first message and links (it doesn’t seem to be a problem with later emails).
“You didn’t answer my last email.”
I do my best to answer all emails from readers. If I didn’t, one of four things happened: Either I didn’t get the email (entirely possible if it went to the email connected to this site… long story), your email went to MY spam folder (plot twist!), or I wasn’t sure what you needed from me and didn’t have time to case you down to ask*. Please check to make sure you were clear about your request and that you weren’t trying to sell me a male enhancement product (I tend to ignore those emails as a general rule). The other option is that I thought I responded and then didn’t. Feel free to try me again.
*If I get an email that’s just a subject line reading “Books” or an email without a subject line where the entire text of the email is “books”, I’m going to assume that this was an error and will wait for you to re-send something that lets me know how I can help you. Again, it’s probably something I’m really happy to take care of if you’re clear about your request, so don’t be shy. Just be considerate.
“I’d like a review copy of one of your books. In paperback.”
I’m happy to send ebook copies of my books to regular reviewers who request them. Unfortunately, due to the page count of my books and shipping costs with Canada Post, I can’t afford to send paperbacks. If you want the story, it’s yours. If you’re looking for the physical object, I’m afraid I can’t usually help. I do, however, do frequent signed paperback giveaways that I always give newsletter subscribers notice of. Newsletter subscribers also get a chance to request advance (ebook) review copies before anyone else.
If you love promoting books (and happen to have a massive and engaged blog/social media/bookstagram following) and think I might be persuaded to make an exception, please feel free to contact me. I don’t bite, I promise. But I can only do what makes good business sense. I’ve gotta eat. It sucks, I know.
“I love your books.”
You can totally email me about that. Any time. I’ll write back.
That’s all I’ve got for now. Still have a question or need to get in touch with me? Here’s the address. Thanks for taking time to read through the FAQs.
kate.sparkes (at) live.ca*
*you’ll need to remove the spaces and replace (at) with the @ symbol. Just in case that wasn’t clear. And be sure to send it to Sparkes and not Sparks or Sparkles.
Kate Sparkles is probably pretty sick of getting my mail.